<span style="font-size: large;"><strong>Group Classes:</strong></span>
<ol>
	<li>Each lesson is 55 minutes long, including a short break if the student requires it.</li>
	<li>Class size – Maximum class size is 6 students per class, guaranteed.</li>
	<li>Live the Language pays your teacher his/her full time salary whether you come to class or not. Group classes will therefore continue and be charged according to the scheduled teaching plan, independently of attendance.</li>
	<li>If you miss a class, LTL can arrange a special one-on-one make-up class for the price of 120RMB/hour at our school or your preferred location anywhere within the 4<sup>th</sup> Ring Road.</li>
	<li>All classes must be paid in full before the start of each course.</li>
	<li>No refund can be given for classes you did not attend.</li>
	<li>Class schedules follow the LTL Holiday Schedule, as published .</li>
</ol>
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<strong style="font-size: large;">Part-time 1-on-1 and Skype Classes :</strong>
<ol>
	<li><span style="font-size: small;"><strong>LTL Quality Guarantee:</strong> if a student is dissatisfied with one-on-one classes after the first three hours of class, he/she can choose to discontinue the course and will not be charged for any classes taken.</span></li>
	<li>To use the LTL Quality Guarantee, you have to call your student advisor at the latest within one day of your third hour of class and before having started the fourth hour and inform him/her of the problems you have had. LTL will try to offer an alternative, by suggesting a different teacher, teaching style or methods. However, the student is under no obligation to accept these if he/she believes that LTL teaching standards are not high enough and can cancel the course, without having to pay for the classes taken during the LTL Quality Guarantee Period.</li>
	<li>The LTL Quality Guarantee cannot be used if the student used any free classes.</li>
	<li>Live the Language pays your teacher his/her full time salary whether you come to class or not.<strong> Cancelation Policy: </strong>One-on-One class students can arrange their class schedules at any time that is suitable between 8am and 9pm including weekends, subject to teacher availability – without extra charge. For all other times please contact us and we will try to make special arrangements for you (or consider the Executive Mandarin program). You can make unlimited changes to your class schedule at any time, go on holiday etc. with at least two weeks notice (earlier notice is much appreciated). If you take a sabbatical exceeding two weeks, we will try our best to assign you the same teacher and study times again, but this cannot be guaranteed.</li>
	<li>One-on-One class students can cancel or change the starting time or duration for up to 30% of their classes with six hours notice during working hours. Please note that our working hours are 9am to 6pm Monday to Friday. To notify us about a holiday (at least a whole weeks break) please give send us an email or call us 2 weeks in advance.</li>
	<li>Classes have to be canceled/modified by sending a text message to your teacher and the Director of Studies (for Mandarin classes) or Ms. Hui (13466554232 for Culture classes) English is fine, but try Chinese. If you cancel or change the starting time or duration of your class with less notice or without contacting both the teacher and the Director of Studies/Ellen via sms, we have to charge you for it, as we cannot re-assign teachers at such short notice.</li>
	<li>If you will be late for a class, please inform your teacher ASAP. LtL teachers are both government certified and professional Mandarin Instructors who put a lot of work and pride into preparing your classes and teaching you this fascinating language. Please respect them and their time for it. If you have to cancel class, inform them so at least they don’t have to wait for you. Unless otherwise instructed, our teachers will wait for you up to 30 minutes before they consider a class cancelled.</li>
	<li>All classes must be paid in full before the start of each course.</li>
	<li>All private one-on-one classes are held at your preferred location or the Live the Language Campus, depending on classroom availability.</li>
	<li>For Beijing Safari students, you are responsible to pay for any purchases you make.</li>
	<li>Classes outside the school have to be booked for at least 90 minutes. At the school, classes for 60 minutes might be possible, depending on availability.</li>
	<li>When your course is about to finish, please contact LTL. If you finish all your credits without purchasing more your  teacher will automatically be assigned to other students.</li>
</ol>
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<span style="font-size: large;"><strong>Executive Mandarin Students:</strong></span>
<ol>
	<li><strong>LTL Quality Guarantee:</strong> if a student is dissatisfied with one-on-one classes after the first three hours of class, he/she can choose to discontinue the course and will not be charged for any classes taken.</li>
	<li>To use the LTL Quality Guarantee, you have to call your student advisor at the latest within one day of your third hour of class and before having started the fourth hour and inform him/her of the problems you have had. LTL will try to offer an alternative, by suggesting a different teacher, teaching style or methods. However, the student is under no obligation to accept these if he/she believes that LTL teaching standards are not high enough and can cancel the course, without having to pay for the classes taken during the LTL Quality Guarantee Period</li>
	<li>The LTL Quality Guarantee cannot be used if the student used any free classes.</li>
	<li>You can cancel, change or re-schedule your classes unlimitedly without incurring any charges or losing credit.</li>
	<li>You can cancel or change your class up to two hours before the class during working hours. You can do so an unlimited number of times. Please do so by sending an SMS to Tina Xiang (13552256948) and your teacher. If SMS is not available, please call. You can arrange a class outside your regular schedule at any time, up to six hours during working hours before the planned starting time. Please do so by sending an SMS to Tina Xiang (13552256948) and your teacher. If SMS is not available, please call.</li>
	<li>For classes scheduled outside your regular schedule, we will try our best to provide you with your regular teacher, but this cannot be guaranteed.</li>
	<li>Classes can be arranged 24/7, subject to advance scheduling.</li>
	<li>Unless otherwise instructed, our teachers will wait for you up to 30 minutes before they consider a class cancelled.</li>
	<li>All classes must be paid in full before the start of each course.</li>
	<li>All private one-on-one classes held at your preferred location or the Live the Language Campus, depending on classroom availability.</li>
</ol>
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<span style="font-size: large;"><strong>All LTL Students</strong></span>
<ol>
	<li>Force Majeur: If your program is disrupted by an event that is beyond the ability of <strong>LTL</strong> to control, we will try all we can to arrange a suitable alternative for you. However, we cannot make any refunds for interruptions caused by unforeseeable events beyond our control and cannot offer compensation for costs that might have occurred.</li>
	<li>All participants of<strong> LTL</strong> programs are expected to adhere to proper conduct and obey our campus rules. Disrespecting other cultures and beliefs, using drugs, engaging in illegal activities, exhibiting violent behavior and other inappropriate conduct will not be tolerated. You will be liable for all damages to any persons or property caused by such.</li>
	<li>All Terms &amp; Conditions are subject to change without prior notice.</li>
	<li>Tuition fees will not be refunded once the course has begun. Refunds may be made up to two weeks before the start of the course, minus banking charges and a processing fee of 500RMB. Refunds will be made directly to the student or to an agency if the agency advanced the tuition for a student. Students who paid their tuition fee through an agent must apply for a refund with that agency.</li>
	<li>You are responsible for a valid passport, visa, medical and travel insurance to cover your period of stay with <strong>LTL</strong>.</li>
</ol>