FLEXI CLASSES HELP
We are here to help you at any time. No impersonal support “tickets”, chat bots or pre-written replies, but only real live personal support from our two support team members Andreas and Linh.
Just send us an email on [email protected] and you will have a reply within less than a working day.
Please: For getting support do not message via the “contact” button above. That is for sales enquiries only and we will end up getting confused. Just email [email protected] and you will get a personal reply very quickly.
If it is a technical problem, including screenshots is very useful for us. If it is a about how to get fluent in Mandarin, tips to use Flexi Classes or anything else Chinese related, we will be very happy to help.
Andreas is from Germany and an HSK Examiner. 
Linh is from Vietnam and HSK level 5 to 6.
Check your Spam Box, as sometimes our messages are put in there as they often include links or screenshots.
Need Support Quickly? Use the Flexi Forum
The quickest way to get support is to create a Topic in the Flexi Forum. Our support team will get notified immediately and you will get a reply straight away. You can login with your Flexi Classes username (email) and password.
You can also check our our Flexi FAQs for troubleshooting and some tips and tricks on how to best learn Chinese with LTL Flexi Classes.