How do you address customers in a friendly and causal way in Chinese?

You can use the term [speak 亲] (qīn) which is a casual and friendly way to address customers, often used in both online and offline interactions.

What is a good phrase to use when a customer is upset?

You could say [speak 别急] (bié jí) which means "Don't worry" or "Take it easy" to help calm them down.

How can I assure a customer that their issue will be resolved In Chinese?

You can use [speak 我们马上给你解决] (wǒ men mǎ shàng gěi nǐ jiě jué) which means "We’ll resolve this right away."

What phrase can I use to ensure if a customer is satisfied with the service?

You can ask [speak 满意不?] (mǎn yì bù?) to ask about their thoughts on your service.

How can I ask for customer feedback in a polite way?

You can say [speak 有什么建议吗？](yǒu shén me jiàn yì ma?) which means "Any suggestions?"

Business Chinese

Your Ultimate Guide to Customer Service in Mandarin Chinese

Become a Pro at Keeping Customers Happy and Handling Complaints in the Chinese Market With consumer needs drastically increasing, it’s crucial for retailers and […]
30+ Business Vocabulary For HR, Jobs & Interviews in Chinese

Must-know Mandarin Vocab for Job Applications, Interviews and HR Processes in China Job applications and dealing with HR can be nerve-wracking enough… but in […]
Master Marketing and Sales Language in Chinese

Business Chinese Essentials // Must-Know Words and Phrases for Marketing and Sales Marketing and sales in Chinese markets can be an exciting world. As […]
E-Commerce and Digital Business in Chinese // 20+ Key Words

From Online Shopping Platforms to Digital Marketing and Virtual Payment: Level Up Your Business Chinese E-commerce in China has probably become the world’s most […]
Finance and Accounting 🪙 Key Terms for Business Chinese

Read Financial Reports and Master Financial Discussions in Chinese Effortlessly Now that you’re doing business in China, you should have grasped some Chinese to […]
Your Ultimate Guide: Key Phrases For Business Trips in China ✈️

Want a Stress-Free Business Trip? Learn Key Phrases for Booking Flights, Hotels, and Transportation in Chinese Travelling for business in China can be both […]
30+ Phrases for Discussing Contracts and Agreements in Business Chinese

Contracts and Agreements in China 💼 Essential Vocabulary, Phrases and Cultural Insights In the fast-paced environment of Chinese business, clear and precise communication is […]
Networking and Building Relationships in Chinese Business Culture

Cultural Insights, Useful Introductory Phrases & That Dreaded Mandarin Small Talk: We’ve Got You Covered! 💼 Networking in China goes far beyond simply connecting […]
Negotiation and Bargaining in Mandarin Chinese || Essential Phrases & Practical Tips

Thrive in Business Transactions with Our Top Tips and Phrases for Effective Negotiations in China🎯 Negotiating in China can be quite different from what […]
Giving Presentations in Chinese || Essential Phrases and Cultural Tips

Use These Phrases and Insights to Take Your Chinese Presentations to the Next Level It could be nerve-racking to give a presentation in Chinese […]
A Simple Guide: How to Write Business Emails and WeChat Messages in Chinese

Essential Email and WeChat Phrases for Business 📨 PLUS Example Email in Chinese Writing a professional email can be daunting if you’re starting to […]
Chinese Business Etiquette and Cultural Norms: Do’s and Don’ts

Gain a Deeper Understanding of Business Culture and Build Strong Business Relationships in China 💼 Cultural elements (and differences!) play a vital role in […]