Credits and Payment

• Should I remove my credit card to not be charged again?

  No, you do not. If you want to never be charged again, just cancel your subscription. You will not charged with a cancelled subscription. […]

• How do I cancel a Flexi subscription?

  Click “Cancel Subscription” Your subscription will be immediately cancelled and you will not be charged or receive credits again.  You can continue to use […]

• How do I change my subscription?

  Step 1: go to “credits” page Step 2: Choose the new subscription you want under “Change Subscription” and press the yellow “Change Subscription” button […]

• What is a Flexi Subscription?

  Flexi Classes Subscription allows you to be a member of the Flexi Class system. With this you will receive new credits every month. You […]

• Is it possible to cancel a purchase?

  Once a purchase is made, it unfortunately cannot be canceled, as stated in our Terms & Conditions agreed upon during account registration. To help […]

• Do credits roll over?

  No, credits have an expiration date and don’t roll over. To avoid losing them, make sure to book all your classes before the credits […]

• Is there a way to buy a custom amount of credits for classes?

  Although we only offer 4 credit package options, there is a workaround. For example, if you would like to buy 8 classes per month, […]

• Can I use my credits to study more than one language on the system?

  Absolutely, you are encouraged to use your credits to book classes in various languages. To do so, please follow these steps: Scenario 1: Booking […]

• Do I have to study within the validity of my credits?

  You are required to utilize your credits within their specified validity period; however, there are no restrictions on when you can book your classes. […]

• Why don't I get credits back even though I canceled my class over 24 hours before?

  In order to receive credits back, please make sure to: Cancel your class at least 24 hours before the scheduled time and while your […]